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Assistant Technical Events Manager

London, United Kingdom Job ID: ASSIS015075

Job Overview

As the Technical Events Manager you will create and sell a compelling technical solution for the client, utilising all the service offerings within Encore. Working collaboratively with the hotel/venue partners, you will become an integral part of their team, cultivating and maintaining relationships, ensuring that Encore delivers World-Class service.

  • Job type: Full time
  • Location: Venue/Hotel
  • Job level: Manager
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Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Communicator
  • Creative
  • Problem solver
  • Relationship expertise
  • Results driven
  • Technologically savvy

Other Important Traits

Communicator, Team Player, Organised, Enthusiastic, Versatile, Self-starter, Multi-tasker, Efficient, Safety Conscious, Professional

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Purpose, Mission and Core Values

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Career Path

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Senior Technician to Technical Event Manager.

Technical Event Manager to either: Project Manager or Operations Manager

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I'm currently technical events manager of the hotel Pullman Eifffel Tower, and I've been working for Encore for 5 years. I started as a technician at the Four Seasons George V, with good sound skills, and thanks to my manager at the time I was able to build my skills in lighting & video. After 2 years I moved to the Pullman Paris Bercy as an assistant manager where I was able to manage teams. I'm looking to continue to develop my skills in technical projects and working at Encore allows me to do that.

Julien Raulot Technical Events Manager
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Key Responsibilities

Job ID ASSIS015075 Date posted 06/27/2022

Your perspective:

  • On offer is a basic salary of £32,000 to £36,000 (dependent on your individual expertise and experience)
  • BUPA full coverage Private Healthcare with no excess payments for the employee
  • Employee supported volunteering
  • Enhanced family leave provisions
  • Perkbox and Employee assistance Programme
  • Company sick pay 
  • Employee recognition scheme
  • Generous employee referral scheme
  • Clearly defined Career path (and all the important support along the way)
  • Access to state-of-the-art technology
  • Global presence and opportunities worldwide
  • Long Service Programme

Your area of responsibility:

Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions.

  • Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled.
  • Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues.
  • Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements.
  • Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room.
  • Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc.
  • Participates in capture rate discussions and suggests ways to capture lost business.
  • Monitors sales files to review upcoming groups and to ensure that sales processes are followed.
  • Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all AVC services and introduce incentive schemes to encourage the team to distribute potential sales leads.
  • Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service.
  • Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue.
  • In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue, to increase awareness and build exposure.
  • Report to the hotel/venue and attend weekly staff meetings within the hotel/venue to ensure that communication does not break down at any stage.
  • Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house.
  • Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers.
  • Foster good relations with all of the London team and all AVC sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse.
  • Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives.
  • Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting.
  • Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required.
  • Build long-term customer loyalty by converting on-off Hotel corporate clients events to established AVC client accounts,
  • Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity.
  • Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline.
  • Ensure good use of technician’s time by managing shift basis effectively and offering this resource to sister hotels.

What you bring with you:

  • High School Diploma, Mathematics and English GCSE or equivalent is preferred.
  • Previous experience within the Service and Hospitality industry would be preferable.
  • Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Our promise to you:

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers

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Benefits

  • 32 days holiday

  • Employee benefits platform

  • Pension

  • Life insurance

  • Career wear allowance

  • Anniversary and recognition rewards

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